Refund policy

1. Return & Exchange Policy:

  • We offer Exchange/Return requests only in case of any damaged/defective/wrong or missing products in your order.
  • Kindly reach out to us within 48 hours of delivery. We will not be able to help you if this timeline is exceeded.
  • Refunds are only made in terms of E-Credits.

  • We offer return pickups from our end in India. However, if your pin code is not serviceable for return pickup, or due to operational limitations in arranging the return, you will be required to self-ship the product to our return address.

  • For international orders, customer is liable to ship the product back to warehouse in case of return and exchange.
  • Tags must be intact along with labels.

  • Each order is eligible for a return/exchange only once if the product falls under the Return & exchange policy.

  • Once the product is delivered, please do not discard the delivery packages. In case of a missing or defective product during delivery, it is easier to investigate if the parcel packaging and invoice are available. If these are discarded, the investigation will not be possible.
  • Misprints and colour differences from website images are not considered damaged products. We only sell handcrafted products, and these are all signs of authenticity.
  • In case of size issues, we have provided 2 inch margins in every product to accommodate any size difference. Hence, it will not be considered for exchange/return.
  • Shipping charges are non - refundable.
  • The company holds the authority to make the final decision in any case.

2. E-Credit:

  • E-Credit will be issued within 48 hours after the order is received at the warehouse. 
  • E-Credit is valid for a lifetime.
  • E-Credit serves as a digital wallet and can be applied to your next purchase.
  • Shipping costs will not be credited back in any case.

3. Order Cancellations:

  • Cancellations can be done only before it is shipped. Full amount will be refunded as E-Credit.

4. Damage Merchandise:

In the unlikely event that your merchandise arrives damaged, you can share images as proof with us at hello@himaaya.in. The issue will be recorded, and further steps will be communicated to you. E-Credit of the same value can be made in such cases.

  1. Returns take approximately 12 to 14 working days to reach the company.
  2. Refunds will be credited to your wallet only once the return reaches the warehouse and is thoroughly checked by our in-house team which takes 1-2 working days.
  • E-Credit will be made for the sale amount of the returned products.
  • Shipping costs will not be credited back in any case.
  • The company holds the authority to make the final decision in any case.

Kindly be aware that we have partnered with a third-party courier service. While we are committed to assisting you, there are instances beyond our control. The contact information of the delivery executive is exclusively provided to the recipient, which may limit our ability to address certain issues. We appreciate your understanding in such situations